Our Commitment

To the safety & well-being of our guests & our team

Important Notice

Important Notice Concerning COVID-19

As we all continue to adjust our behaviour, we want to put your mind at ease and advise you of the additional health and safety measures we’re taking to help keep our guests and employees safe. Our promise is to ensure you that the safety and well-being of you and our teams is our top priority while staying with us. Across each of our seven properties in Galway, Dublin, Clare, Belfast and London we have implemented the following:

Commitment to hygiene

Rest assured, our teams have been retrained on hygiene and our commitment is as follows:
  • All staff wash and sanitise their hands-on entry to work and regularly throughout the day
  • All public areas are sanitized throughout the day 
  • All tables are being sanitized after each use 
  • When cash is handled each team member will wash their hands 
  • Disposable gloves are being worn in food preparation 
  • All our glassware goes through our glass washer at 160 degrees was after every use

Contactless Bedrooms

We have introduced a contactless bedroom – a contactless bedroom ensures that there are no unnecessary items in our bedrooms which can assure you that longer time is spent on cleaning and disinfecting all surfaces in your bedroom. Any items you require are kept in a clean environment and available on request

By maintaining a contactless bedroom, we have removed the following items from our guest bedrooms, but be assured – all are still available from reception:
  • Hairdryers
  • Iron/ironing board 
  • Tea/coffee making facilities 
  • Mini bars -Glassware 
  • Bedroom bins 
  • Paper/magazines 
  • Guest directories 
  • Promotional materials 
  • Unnecessary amenities 
  • Slippers and Gowns
Throughout this time tea and coffee making facilities are available in our lobbies.
Our team are available throughout your stay for any questions you might have. 

Our complimentary shuttle service is currently suspended until further notice. We are open for business as normal.